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11523 SE Highway 212 Clackamas, OR 97015
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The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

User Agreement:

You must read and agree to these terms and conditions before ordering any products from our website. By placing your order, you agree to be bound by the following Terms and Conditions:

Product Disclaimer:

I understand statements on this website regarding CBD products and/or information contained in links to other sites, have not been evaluated or approved by the Food and Drug Administration. The products and information on this site are not intended to diagnose, treat, cure or prevent any illness or disease. I understand I should not use these products or the information on this site to diagnose or treat any health problems or illnesses and I should consult my doctor with all questions or concerns. I understand the potency and product life expectancy of CBD Heat Pack™ and CBD Heat Pack Refresher Spray cannot be quantified due to the individual differences in microwave wattages, heating times, temperatures, storage and/or use frequencies that each pack and/or spray is subject to. The CBD Heat Pack™ product you purchase may vary in color from the images displayed on your computer or phone. CBD Heat Pack™ sources the highest quality organic, recycled hemp fabric possible and acknowledges that each fabric dye lot can have slight differences in color, hue and shade. I understand that CBD Heat Pack™ Refresher Spray is made with MCT and essential oils, and I am responsible for testing this product before use on skin and fabric to determine any allergic reaction and/or fabric discoloration. I understand and accept responsibility for payment for all orders I place and that I might be billed under the company name Herbal Concepts. By purchasing from this site you agree to receive followup emails requesting a product review.

Warning:

CBD Heat Pack™ and Herbal Concepts do not intend CBD products for use by persons under 18 years of age. Consult a physician before using any of our products if you have any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other medications.

Terms and Conditions:

By ordering today I am authorizing the credit card I provide to be charged. By clicking to order, I represent that I have read and agree to the Privacy Policy and full Terms and Conditions of this site and I understand that I will be liable for payment of the product.

Guarantee:

We stand behind the products we manufacture and guarantee that CBD Heat Pack™ are new, authentic, and in original packaging.

Return and Refund Policy:

All returns must be approved by CBD Heat Pack™. CBD Heat Pack™ makes every effort to ship top quality products, although once in a while, a defective wrap will sneak out. In these situations, we will replace or repair any product due to a manufacturer defect. Please notify us within 7 days of receiving your product at info@herbal-concepts.com. Include a short description of the defect, 1 close-up image of defective area, 1 image of the entire product and your contact information. You will be contacted by customer service explaining how we will assist you with the return or replacement.

Exchange Policy:

If you change your mind, want a different or want a different color, no problem. We totally get it. Just let us know how we can help you get the item you really want. While we offer free shipping on orders of $100 or more, we are not able to offer free shipping on returns or exchanges. Return and exchange shipping fees are the responsibility of the customer. Please include a copy of your invoice, along with your contact information inside the return package. We will reach out once your return has been processed to arrange credit or exchange. Keep a copy of return tracking information. We cannot be held liable for lost returns.

Ship to address:

CBD Heat Pack
c/o Returns
11523 SE Hwy 212
Clackamas, OR 97015

Shipping and Delivery:

CBD Heat Pack™ ships merchandise within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. CBD Heat Pack™ uses USPS for its shipments and may substitute UPS service where applicable. Pick-up services are Monday-Friday. Multiple products may be shipped in the same box. Shipping and handling charges are determined as follows: $7.50 for the first item in your order, and $5.50 for each additional item in your order. Orders of $100.00 or more ship for free. All orders placed after 1pm Pacific time will be processed on our next business day (M-F).

Purchases Disclaimer:

Given the uncertainty and rapid pace of change of relevant laws, CBD Heat Pack™ and Herbal Concepts makes no representation as to the legality of CBD under laws applicable to you. Purchases are at your own risk.

Privacy:

Your privacy is important to us. On some pages you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email Address, Phone number and Credit/Debit Card Information. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can join our mailing list if you would like to receive information and updates on our new products and services. We use non-identifying and aggregate information to better design our website. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described.